Refund policy

PLACEHOLDER: draft for Bean Hollow to review and approve before launch.

What to do if something isn't right with your order.

1. Damaged or wrong items

If your order arrives damaged or isn't what you ordered, email office@beanhollowcoffee.com within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund you.

2. Returns

Coffee is a food product, so we can't take back opened bags. Unopened bags can be returned within 30 days of delivery; email us first and we'll tell you where to send them. Return shipping is paid by the customer unless the item was damaged or wrong.

3. Subscriptions

You can skip, pause or cancel a subscription at any time before the next charge from your account. Charges already shipped follow the returns rules above.

4. Gift cards

Gift cards can't be refunded or exchanged for cash, and they can be used online only.

5. Refunds

Approved refunds go back to the original payment method within 10 business days. Your bank may take a few more days to post it.

6. Questions

Email office@beanhollowcoffee.com or call 717-987-8749.